Establishing / Disconnecting Services

CITY OF MARIANNA UTILITY POLICIES

UTILITY DEPOSITS (OWNERS)   
     

CONNECTION FEE $15.00
GAS DEPOSIT $50.00
WATER DEPOSIT $60.00 
WATER DEPOSIT OUTSIDE $75.00
GAS DEPOSIT OUTSIDE $62.50 

UTILITY DEPOSITS (RENTERS)

CONNECTION FEE $ 15.00
GAS DEPOSIT $ 125.00
WATER DEPOSIT $ 125.00

UTILITY DEPOSITS ON BUSINESSESS - Shall be the amount of a yearly average bill for a similar use customer, or a minimum of $100 for water and $100 for gas. The City reserves the right to set deposits for any customer to an amount equal to two (2) month's bills as estimated by the City Clerk if in his/her opinion, the minimum deposit is judged to be insufficient.

When service is discontinued permanently, all deposits less any amount still due the City shall be refunded without interest.

GARBAGE INSIDE RESIDENTIAL ONLY 

1-Cart CURB SERVICE $ 11.66
2-Cart CURB SERVICE $ 21.82
3-Cart CURB SERVICE $ 31.99
INDIGENT RATE $ 9.15 
YARD TRASH $ 4.00 
 
MISCELLANEOUS FEES Inside     Outside 

LIGHT PILOTS                            $ 25.00     $ 31.25 
TRANSFER FEES                       $ 20.00     $ 25.00 
RETURN TRIP (Each Trip)          $ 15.00     $ 18.75 
ADMINISTRATIVE                       $ 25.00     $ 25.00
AFTER HOURS CALLOUT          $ 50.00     $ 50.00 
 
FIRE PROTECTION

RESIDENTIAL $ 4.00
COMMERCIAL Rate Based on Square Footage

PENALITIES

INSIDE CITY LIMITS PENALITIES
$ 10.00 Or 10% for amounts over $ 100.00


OUTSIDE CITY LIMITS 
$ 12.50 Or 10% for amounts over $100.00


Utility Billing Information
The Utility Billing Office hours are 8:00 am to 4:30 pm Monday through Friday. Bills are mailed on the last working day of the month and due upon receipt. Customers not receiving a Utility Bill by the 5th of the month should call our office for the amount due. Questions regarding a Utility Bill should be handled as soon as possible. Please do not wait until the cut off day (the 20th of the month).

Establishing a New Service
The City of Marianna supplies water, gas and garbage services where available. New customers must come into our office to pay deposits. The customer is required to present a rent receipt or lease agreement, a picture I.D. and social security number.

Service Turn on/off Policy
All orders for gas/water turn on/off if made before 2:00 pm will be done the same day. If done after 2:00, it will be turned on/off the next day. Someone over 18 years of age must be present to have service turned on.

Payment
Utility Bills must be paid in full by the 15th of the month. If paid after the 15th a $10.00 or 10% if balance is over $100 late fee will be charged to the account. Please bring Utility Bills when making payments. For customer convenience there are two drop boxes available for after hour payments at the following locations: 1. Parking lot at City Hall 2. Entrance to Public Works Department on South Street. We now take Visa & MasterCard online, by phone or at the counter.

Cut-Off For Non Payment We do not send late notices. The due date is on the bill. The Cut-Off date for accounts not paid in full is the 20th of each month. Once the cutoff list is prepared, a $25 administrative fee will be charged to the customer's account. Each account needs to be paid in full each month, including all fees.

Discontinued Service
Service turn offs cannot be done over the phone. To discontinue service the customer must come in to sign the work order and provide us with a forwarding address. Payment must be made at time of disconnect on any outstanding balance. Deposits are then applied against any final billings with a refund or final billing mailed out within 30 days.

Transfer of Service To transfer service the customer must come in to the office to sign a work order. Service transfers cannot be done over the phone. There is a $20.00 fee to transfer all services and any outstanding bills must be paid.

Returned Checks
When a check is returned by the Bank, service is immediately turned off. Notification is not sent out to customers regarding a returned check. Return check fees are amount of check plus a return check charge: under $50 $25.00 fee, $50-$300 $30.00 fee, over $300 $40.00 fee.

Service Problems - 24/7
For all line location requests call 482-5887. For leaks and service problems call
482-4129. YARD TRASH PICKUPS OR SPECIAL PICKUPS call 482-4129.